Credit where credit is due

If there was ever a good story about a State Agency it has to be the Motor Vehicle commission and the stunning turn around in its service. For years I dreaded going to a MVC office. Inevitably I would pick up form that had no directions, fill out said form, stand in a line that I hoped was the right one, get up to the window only to be told by a sullen worker that I;

A) had the wrong form.
B) Filled the form out incorrectly.
C) Was a complete idiot and needed to return to school and get a first grade education as any fool would know what to do.

I recently went to register a trailer, you know, the ones landscaper's use. Since I had never done this I allotted a full afternoon to accomplish my mission. I packed a water bottle, two bologna sandwiches, a dry pack of matches and two cyanide pills just in case.

When I walked in a a very nice woman greated me, asked why I was there and highlighted the fields on the form that I needed to fill out. She explained the various issues associated with registering trailers and explained what would happen next. I filled out the form, sat down in a chair to wait for my number to be called. Faster than I could unwrap my bologna sandwich my number was called. At the window a pleasant woman met me, smiled, reviewed my documents and chatted with me as she processed my registration. In minutes I was done. I found myself walking out thanking the people that helped me.

Stunning. The person that accomplished this turn around is Diane Legreide. She deserves sainthood.